Mtown Privacy Policy – Player Data Protection Malaysia

Mtown takes data protection responsibility very seriously. This Privacy Policy transparently explains how we collect, process, store, and protect the personal information you provide when using our online entertainment platform.

This document is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised data protection principles. We believe transparency is the foundation of trust, and we want you to fully understand what happens to your information from the moment you register.

This policy applies to all your interactions with mtown – whether through the website, iOS mobile app, Android app, email communications, or any of our customer support channels.

Mtown only collects data that is strictly necessary for platform operations and legal compliance. We do not collect excessive or irrelevant information. The following are the categories of data we collect:

You may choose not to provide certain information, however this may limit your ability to use some platform features such as withdrawing winnings that require full identity verification.

Every piece of data we collect has a clear and lawful purpose. mtown uses your personal information for the following purposes:

• Account Management: Creating and maintaining your player account, processing logins, and ensuring account security.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Legal Compliance: Meeting KYC, anti-money laundering (AML), and regulatory reporting requirements.
• Security & Fraud Detection: Monitoring suspicious activity and protecting your account from unauthorised access.
• Customer Support: Resolving enquiries, complaints, and support requests effectively.
• Platform Improvements: Analysing usage patterns to enhance the user experience and introduce new features.
• Marketing Communications: Sending relevant promotional information and offers – you can unsubscribe at any time.

Mtown does not sell or trade your personal data. However, there are limited situations where we need to share your information with certain parties for legitimate operational purposes:

• Payment Providers: Transaction information is shared with trusted payment processors such as banks and digital wallet providers to complete your transactions.
• Technical Service Providers: We use third-party services for hosting, analytics, and security that are bound by strict confidentiality agreements.
• Regulatory Authorities: Information will be disclosed to relevant authorities when required by law or court order.
• Identity Verification Providers: KYC data is shared with licensed and compliant third-party verification services to verify player identity.

All third parties working with mtown are bound by strict data protection agreements and are only permitted to use your data for specified purposes. mtown remains fully responsible for the security of your data in all cases.

Mtown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how players use the platform so we can improve speed and responsiveness.
• Functional Cookies: Saving your preferences such as game settings, language choice, and personal usage patterns.
• Analytics Cookies: Used to analyse website traffic and usage patterns for continuous improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.

Player data security is mtown's highest priority. We continuously invest in cutting-edge security infrastructure to keep your information protected against increasingly sophisticated cyber threats.

• Encryption of data in transit and at rest using the latest SSL/TLS protocols.
• Intrusion Detection & Prevention System (IDS/IPS) operating 24/7.
• Two-factor authentication (2FA) is available for all player accounts.
• Independent security audits conducted periodically by external experts.
• An anomaly monitoring system that automatically detects and responds to suspicious activity.
• Mandatory information security training for all mtown staff.

Under Malaysia's PDPA and mtown's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our Data Protection Officer (DPO) team. All requests will be processed within 14 working days.

Mtown does not retain your personal data longer than necessary. Retention periods are based on the purpose of collection and legal compliance requirements:

• Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter.
• Transaction Records: Stored for 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC Records: Stored for 5 years after the business relationship ends, in accordance with AML requirements.
• Communication Logs: Stored for 2 years for quality control and complaint resolution purposes.
• Analytics Data: Stored in anonymised form after account termination.

Once the specified retention period has elapsed, your data will be securely deleted using methods that comply with recognised data security standards.

The mtown platform is exclusively for users aged 21 years and above. mtown does not intentionally collect personal data from any individual under the age of 21.

If we find that personal data of a minor has been collected unintentionally, we will take immediate action to delete that data and terminate the relevant account. Parents or guardians with concerns about their children's use of this platform are encouraged to contact us promptly.

If you have any questions, concerns, or wish to exercise your data privacy rights, our team is ready to assist. mtown has appointed a Data Protection Officer whom you may contact through the following channels:

• DPO Email: [email protected] – for official enquiries related to privacy and data protection.
• Support Email: [email protected] – for general enquiries about your account and privacy.
• Live Chat: Available 24/7 through the mtown platform for immediate assistance.

Any updates to this Privacy Policy will be published on this page with a clear effective date. Your continued use of the mtown platform after updates are published constitutes your acceptance of the revised privacy terms.